The
Chargeback Defense System resolves thirty-five percent (35%) of
chargebacks for Acies' merchants. A 100% review of chargebacks
by a proprietary "Expert" rule-based system encompasses all
pertinent VisaŽ and MasterCardŽ rules. Use of the rules-based
systems allows automatic resolution of 10-12% of all incoming
chargebacks. Automatic resolution eliminates the need to debit a
merchant's account for a chargeback and the wait time to receive
funds from outstanding claims.
Some of the many benefits of the
Chargeback Defense System:
Chargeback
claims automatically checked against VisaŽ and MasterCardŽ
guidelines
Our
chargeback experts review authorization logs and check for
duplicate chargebacks
Multiple
retrieval requests for the same item are eliminated
All
relevant materials archived in an optical file for immediate
retrieval, eliminating paper-handling errors
Automatically
sends representments to issuers for credit-issued,
authorization-received, and sales slip-provided resolutions
An
experienced chargeback specialist investigates a case when
necessary and provides resolution based on data supplied
A
Chargeback Representative can assist with chargeback resolution
at point of contact
For more information about how Acies can enhance the performance
of your business at the point-of-sale and beyond, with 24-hour
toll free support, call us at: 1-800-361-5540.
The
Chargeback Defense System resolves thirty-five percent (35%) of
chargebacks for Acies' merchants. A 100% review of chargebacks
by a proprietary "Expert" rule-based system encompasses all
pertinent VisaŽ and MasterCardŽ rules. Use of the rules-based
systems allows automatic resolution of 10-12% of all incoming
chargebacks. Automatic resolution eliminates the need to debit a
merchant's account for a chargeback and the wait time to receive
funds from outstanding claims.
